Patient Satisfaction Survey – Natividad Sam Karas Acute Rehabilitation Center

We appreciate the opportunity to serve your needs at the Sam Karas Acute Rehabilitation Center. We strive to provide excellent care. Please take a minute to express our satisfaction/ dissatisfaction with the services you and your family received.

1) The information that I received about the rehabilitation program was accurate.

2) I was satisfied that I had a “say” in decisions about my treatment.

3) I was satisfied that the treatment I received helped me achieve my rehabilitation goals.

4) I was satisfied with the overall process of treatment.

5) I was satisfied with the planning for my discharge.

6) I was satisfied with the ability to function and the comfort I achieved as a result of this rehabilitation.

7) I would recommend this rehabilitation facility to friends and/ or relatives.

8) I was satisfied with the care I received from the following team members:

Doctor

Nurse

Physical Therapy

Occupational Therapy

Speech Therapy

Social Worker

9) I was treated with dignity and respect at all times.

10) I was satisfied with the management of my pain and discomfort.

11) When I had a question about my care, the treatment team responded as quickly as they could.

12) The Treatment team explained my plan of care in language I understood.

13) PATIENTS WHO WERE HERE RECOVERING FROM A STROKE, PLEASE ANSWER THESE QUESTIONS:

1. Did you have signs of aspiration pneumonia after you discharged?

Yes
No

2. Did you have a fall after you were discharged?

Yes
No

3. Did you have a fall with an injury after discharge?

Yes
No

4. Did you need to be hospitalized after discharge?

Yes
No

5. Did you have unplanned medical visits or encounters after discharge?

Yes
No

Please feel free to comment below.
Do you have any comments or suggestions about the ways that we can improve our program?

Is there someone you want to recognize for outstanding customer service?