My Natividad

Protecting our patient’s information is very important to us. We make every effort to ensure that your data within the portal is kept private, secure and accessible only to you or the people you authorize.

MyNatividad accounts are available to patients 18 and older. You can also add a “dependent account” if you have a child under age 10. To add a “dependent account” please send an email to mynatividad@natividad.com and include:

• Patient’s first and last name
• Parent/Guardian’s first and last name
• Scan of the Parent/Guardian’s proof of identification, such as a valid driver’s license or ID card
• The email address to set up the account or the email address already on file

There are state and federal laws regarding sensitive and private health data for minors. Once your child turns 10, you will no longer be able to access their record in MyNatividad. You will need to contact your provider directly to request copies of their medical records. Please call (831) 783-2415 if you have any questions.

Yes. Once results and documents are complete, they will be available to you through the MyNatividad patient portal.**

**State and federal laws regarding the electronic distribution of sensitive test results prevent us from providing you with some test results through the MyNatividad patient portal (California State Health and Safety Code 123148).

These features are not available at this time.

You can email mynatividad@natividad.com*, or call (831) 783-2415.

* Please note that email is not an encrypted/secure form of communication.

Yes. MyNatividad replaces the CCHC patient portal beginning May 1. On July 1, all access to CCHC patient portal ends and only MyNatividad will be available to Natividad’s patients. If you wish to access CCHC patient portal before July 1, visit centralcoasthealthconnect.org

For help, email mynatividad@natividad.com*, or call (831) 783-2415.

*Please note that email is not an encrypted/secure form of communication.

You can reset your information at mynatividad.com.

Call us at (831) 783-2415 and we’ll confirm your email address and resend the invitation to join MyNatividad. This email will come from donotreply@natividad.com.

No, you will not be able to access your results from Montage or Salinas Valley. You will only be able to view results electronically in MyNatividad that were completed at Natividad.

Go to “Preferences” and click “Update Preferences.” From there you can update your email address.

MyNatividad does not allow an adult to have access to view another adult’s medical information. If you have a spouse or a parent and want to help them with monitoring their health care by viewing information in MyNatividad, have the spouse/parent contact us at (831) 783-2415 and we’ll help them set up a primary portal account for them.

No, EMR’s such as Athena use their own portal page are separate from MyNatividad. Those portal pages are more specific to that practice and allow you to schedule appointments, view billing information and more.

You are not required to sign up for MyNatividad.

From MyNatividad select “Results” to see your test results from Natividad.

No, the patient portal requires you to have an email account.