Patient Experience
Commitment to Quality and Safety
We are committed to quality care and our goal is for you to have a great experience while you are here at Natividad. Natividad strives to provide each and every patient the best hospital experience in Monterey County.
To share your experience or concerns please call or text (831) 262-1135*, 24/7. You can also complete a feedback form and drop it off with hospital personnel or email to patientexperience@natividad.com*. We are here for you and hearing from you allows us to get important feedback that helps us improve the services we provide to you and the community.
*Text and email is not an encrypted messaging platform
If you feel that your concerns cannot be resolved through the hospital, you may contact The Joint Commission Office of Quality Monitoring to report a concern or register a complaint by calling 1-800-994-6610 or by sending an email to complaint@jointcommision.org.
Natividad complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability, sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status or the source of payment for care. Natividad does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe Natividad Medical Center has failed to provide services or discriminated in another way on the race, color, national origin, disability, sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status or the source of payment for care, you can file a grievance with the Patient Relations Representative, telephone (831) 755-4008, fax (831) 755-6297.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 200 Independence Ave., SW Room, 509F, HHH Building Washington, D.C. 20201, (800) 368-1019, (800) 537-7697 (TDD).
Patient Rights
Patient Privacy
Natividad adheres to Federal HIPAA privacy regulations to ensure the privacy of our client’s health information. We have established safeguards to protect the confidentiality of medical information.
Patient Rights & Responsibilities
Every patient has rights and responsibilities. They apply to all of our patients without regard to gender, sexual orientation, culture, education, economics, religion, language, age, race, color, ancestry, national origin, presence of mental or physical disability, or the source of payment for your care.
See our printable PDF for a complete list of Patient Rights & Responsibilities >
Ethical Questions & Concerns
If you have questions or concerns about treatment choices or other issues that affect decision-making about a patient’s care, the hospital’s Bioethics Committee is available to consult with patients, their loved ones, and the health care team. If you would like to request consultation by the Bioethics Committee, please contact your physician, nurse, case manager, chaplain, or any member of your care team. All consultations are advisory in nature.
